Shipping & Return

Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

You will be responsible for paying your  own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The shipping fee is not included in the single item price. You can further check the shipping costs during payment checkout.

For international postage / shipping, please contact us at

Discount codes must be applied at time to checkout- You must press “Apply” to see the order total update. We cannot adjust any prices after the order has been submitted. Only one code can be used per purchase

Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed

Customs authorities require that we state the value of your order directly on your package(s).

All applicable customs, import duties, fees, taxes, and any other charges are the customer’s responsibility ( even if you refuse any shipments upon delivery ).

Delivery / Shipping fee is based on standard POS Laju and subject to weight of the purchased product with tracking services fee of RM5 for international postage

  • Peninsular Malaysia ( 2 – 3 working days via POS Laju )
  • Sabah / Sarawak ( 2 – 5 working days via POS Laju )
  • Singapore / Brunei ( 8 – 14 working days POS Laju )
  • Other destinations ( Please contact us at

Face & Co is a Malaysian brand established in April 2017. Our True Foundation – Pure & Glow – are made in USA while our True Bold Series (skincare range) are made in SIngapore.

Our products are examined at an independent testing house and the results are validated by an independent dermatologist to verify that they are safe to use. We are also registered with Ministry of Health Malaysia.

Our products do not contain parabens. Please check the ingredient list on pack for the most up to date information. Alternatively, for more information on specific products please Contact Us

All our products are kind to skin and to animals too. We do not test our products on animals. We believe products that are safe for humans can be developed using non-animal approaches.   We are strictly cruelty free.

Our True Foundation and True BB Screen contains SPF 30 and SPF 50, respectively. Some products advise wearing SPF after use due to the potency of the formulation. Please refer to the usage guide found on the product’s outer packaging for more information.

Our products can be used together, a maximum of three at a time. For example, you can apply True Serum, True Eye and True Foundation at the same time. Water based serums should be used before oils or other cream products.

We are operated fully online at this moment but we do ship worldwide. However, you need to add the shipping costs. We accept PayPal, Visa & Mastercard.

This will vary according to each person’s skin and the product being used.

Rinse with plenty of water and consult a doctor if irritation continues.

In general, our products should not be used on skin with a known condition unless a doctor has been consulted. Do not use on broken or irritated skin.

The shelf life of the products is in excess of 30 months whilst un-opened, so therefore the products have a period after opening rather than an expiry date. We suggest using the products within 6-12 months of opening. Please see individual products for the period after opening.

No, we are not Halal certified. However, all of our products are clinically tested and approved by the Ministry of Health Malaysia. Our products are all wudhu’ friendly as they are easy to apply and remove’