SHIpping & return

Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

You will be responsible for paying your  own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The shipping fee is not included in the single item price. You can further check the shipping costs during payment checkout.

For international postage / shipping, please contact us at enquiry@thefaceandco.com

Discount codes must be applied at time to checkout- You must press “Apply” to see the order total update. We cannot adjust any prices after the order has been submitted. Only one code can be used per purchase

Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed

Customs authorities require that we state the value of your order directly on your package(s).

All applicable customs, import duties, fees, taxes, and any other charges are the customer’s responsibility ( even if you refuse any shipments upon delivery ).

Delivery / Shipping fee is based on standard POS Laju and subject to weight of the purchased product with tracking services fee of RM5 for international postage

  • Peninsular Malaysia ( 2 – 3 working days via POS Laju )
  • Sabah / Sarawak ( 2 – 5 working days via POS Laju )
  • Singapore / Brunei ( 8 – 14 working days POS Laju )
  • Other destinations ( Please contact us at enquiry@thefaceandco.com